Privacy declaration
& Cookies Policy

Last update : October 2023

Please read this privacy statement (“Privacy Statement”) carefully as it describes our practice of collecting, using, disclosing, retaining and protecting your personal data. This Privacy Statement applies to any website, application or service that references this privacy statement. When you provide us or we collect personal data in any of the ways described in clause 2 below, you agree to us collecting, storing and using that data : (a) for the purposes of carrying out our contractual obligations to you ; (b) due to our legitimate interest in the processing thereof (i.e. for the purposes of internal administration, data analysis and establishment of references – for more information, see clause 3 -, direct marketing, maintenance of information systems). automatic back-up or for the detection or prevention of crimes) ; or (c) with your own consent, which you may withdraw at any time, as described in this Privacy Statement.

This privacy statement may be useful to you even if you are not a customer or direct contact of ours or have not used our websites, applications or services. We may have your personal data because we have received it from a user of one of our websites, applications or services.

Brexit : References in this Privacy Statement to “GDPR” will include any “UK GDPR” created through the UK Data Protection Act 2018 in the event of the UK leaving the EU. European Union.

Our company

This Privacy Statement applies to all products, applications and services offered by Casanova Acebes LAB.

Information gathering

To the extent permissible under applicable law, we collect data about you and any other party whose data you provide to us when :

you register to use our websites, applications or services (including free trials) ; This may include your name (including business name), address, email address and telephone number. We may also ask you for additional information about your professional activity and preferences ;
place an order through our websites, applications or services ; This may include your name (including business name), address, contact details (such as your phone number and email address) and payment details ;
use our applications, which may include the collection of metadata ;
fill out online forms (including call answer requests), participate in surveys, post to our message boards, blog, enter contests or sweepstakes, download information such as white papers and other publications, or participate in any other interactive area that appears on our website or within our application or service ;
interact with us through social networks ;
you provide us with your contact details when you register to use or access any websites, applications or services that we make available or when you update such details ; and
contact us through offline channels, such as by telephone, fax, SMS, email or regular mail.

We also collect your data when you only partially fill out and/or abandon entering information on our website and/or other online forms ; Thus, we may use such data in order to contact you to remind you to complete the completion of pending data and/or for marketing purposes.

We also collect data from your devices (including mobile devices) and applications that you or your users use to access and use any of our websites, applications or services (for example, we may collect device identification number and type). , location data and connection information such as statistics about your page views, inbound and outbound website traffic, previous link URLs, ad data, your IP address, your browsing history and your site access data Web). To do this, we may use cookies or similar technologies (as described in the following clause 11).

We may supplement the personal data we collect from you with information we obtain from third parties who are authorized to share it ; for example, information from credit agencies, search information providers or public sources (e.g. for customer due diligence purposes), but in each case as permitted by applicable law.

Transfer of third party data

If you provide us with personal data about another person, you will be responsible for ensuring that you comply with any obligations and consent obligations under applicable data protection legislation in relation to such disclosure. To the extent required by applicable data protection legislation, you must ensure that you have duly informed the other person, that you have their explicit consent or have a legal basis for transferring their information to us, and that has explained to you how we collect, use, disclose and retain your personal data or instruct you to read our Privacy Statement.

Use of your data

To the extent permissible under applicable law, we use your data to :

provide information and services that you have requested or applications or services that you have requested ;
compare information for accuracy and verify it with third parties ;
provide, maintain, protect and improve applications, products, services and information that you have requested from us ;
manage and administer your use of applications, products and services that you have requested us to provide ;
manage our relationship with you (for example, customer services and support activities) ;
evaluate, measure, improve and protect our content, website, applications and services, as well as provide you with an improved and personal user experience ;
carry out internal testing of our website, applications, systems and services to test and improve security, provisioning and performance, in which case we will pseudonymize any information used for such purposes and ensure that it is only displayed at aggregate levels that cannot be linked to you or any other individual ;
provide you with information that we are required to send to you to comply with our regulatory or legal obligations ;
comply with any of our other regulatory or legal obligations ;
detect, prevent, investigate or remedy crimes, illegal or prohibited activities or, in general, protect our legal rights (including for this purpose communications with regulatory bodies and security forces) ;
contact you to see if you would like to participate in our customer research (for example, your opinion about your use of our applications, products and services) ;
evaluate, carry out statistical analysis and establish references, provided that, in such circumstances, it is done in an aggregate form that cannot be linked to you or any other natural person individually, except as permitted by law ;
provide you with targeted advertising, information or marketing (which may include in-product messaging) that may be useful to you based on your use of our applications and services ;
offer content and services jointly with third parties with whom you have a separate relationship (for example, social media providers) ; and
offer you services linked to your location (for example, advertising and other personalized content), in which we collect geolocation data.

To the extent permitted by applicable law, we will retain data about you following the closure of your Casanova Acebes LAB account, in the event that your application for a Casanova Acebes LAB account is denied or if you decide not to continue with the process. This data will be retained and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.

Our website, applications (including mobile applications) and services may contain technology that allows us to :

check against our records specific data from your device or systems directly relevant to your use of the websites, applications or services, in order to ensure that the websites, applications or services are used in an appropriate manner. in accordance with our end user agreements, as well as in order to resolve problems ;
obtain data regarding any technical errors and other problems with our website, our applications and services ;
comply with our legal or regulatory obligations ;
collect data about how you and your users use the features of our website, our applications and services ; and
collect statistical data about the operating system and the environment from which you access our applications or services.

You can manage your privacy settings within your browser or our applications and services (if applicable). In addition to the purposes set out in this clause 3, we may also use the information we collect to provide you with targeted advertising, information or marketing (such as in-product messages) that may be useful to you, based on your use of the website, applications or services or any other information we have about you (depending on the websites, applications or services, you can configure these features to suit your preferences). Clauses 5 and 6 of this Privacy Statement provide further detail on how we will do this.

We may evaluate and record our communications with you, including emails and telephone conversations. The information we collect may then be used for training purposes, quality control, to record data about our website, the applications and services that you have requested from us or about which you have consulted us, as well as, in general, in order to comply with our legal and regulatory obligations.

Mobile data

We may obtain information through mobile applications that you or your users install on your mobile devices to access and use our websites, applications or services or that you or your users use to provide other services related to that mobile application (for example, to synchronize data from our application or service with said mobile application). These mobile applications may be our own mobile applications or those of third parties. If the mobile application belongs to a third party, you should read the privacy statement of such third party, as it will apply to your use of the third party’s mobile application. We are not responsible for such third parties’ mobile applications or their use of your personal data.

Mobile applications may provide us with data relating to a user’s use of that mobile application and the use of our applications and services accessed through that mobile application. Thus, we may use this information to offer and improve the mobile application or for our own application or our own services. For example, activity carried out within a mobile application may be recorded.

You can configure the privacy settings of our mobile application on your device, but this could affect the performance of our mobile application and the way you interact with our applications and services.

Data analysis and benchmarking

We may use the information generated and stored while you use our services for our legitimate business interests to provide you with the best services and solutions, as well as an optimized experience. These purposes include the following points :

provide you with advertising, information or marketing (such as on-product messages) that may be useful to you based on your use of our services ;
carry out research and development processes to improve our products and services and our applications ;
offer new and develop existing functionalities and services (including statistical analysis, benchmarking, insights and receipt recognition and cash flow forecasting services) ; and
services linked to your location (for example, content relevant to where you are), for which we collect geolocation data in order to offer you a personalized experience.

Please note that our use may include personal data of your individual customers, suppliers, employees and other persons whose information you indicate on any of our websites, applications or services.

Anyone whose personal data we process has the right to object to such processing based on our legitimate interests and, if you wish to do so, simply contact us at lab@casanovaacebeslab.com

You have the right to object to the processing of your data based on our legitimate interests.

If you want to exercise it, contact us at lab@casanovaacebeslab.com. Please note that this could affect our ability to provide certain services and solutions useful to you.

We may share your data with :

any company within Casanova Acebes LAB for the purposes established by the latter (e.g.: global information and customer relationship management ; software and service compatibility and improvement ; and to provide you with information, applications, products or services that you have requested) ;
our service providers and agents (including their subcontractors) or third parties who process data on our behalf (e.g.: internet service and platform providers, payment processing providers and organizations we hire to help us send communications to you ) so that they can help us offer you the applications, products, services and information that you have requested or that we believe are of interest to you. We have signed contracts with them that prevent them from using your personal data unless we tell them to. They will keep your data securely and retain it only for the period of time we specify ;
It is possible that other entities may also be responsible for the processing of the data we share with them, for example, academic or research organizations with which we may collaborate to carry out studies of public interest or necessary for our legitimate interests or those of other organizations. , for example, to provide valuable information to our customers or improve the services we offer. In such circumstances, before sharing this information, we will take additional steps to protect your personal data (for example, through pseudonymization, anonymization or aggregation) in order to protect your privacy and the confidentiality of your data ;
partners, including system implementers, resellers, value-added resellers, suppliers and independent software developers who help us provide you with the applications, products, services and information that you have requested or that we believe are of interest to you ;
third parties used to facilitate payment transactions, such as clearinghouses and systems, financial institutions and transaction beneficiaries ;
third parties with whom you have a relationship and to whom you have allowed us to send information (for example, social media websites and other third-party service providers) ;
third parties for marketing purposes (e.g.: our partners and other third parties with whom we cooperate and whose products and services we consider to be of interest to you in the development of your professional activities. For example, financial services organizations (such as banks, insurers, financing providers), payment solution providers, software and service providers that offer business solutions) ;
credit reference and fraud prevention agencies ;
government entities, legislators and other third parties necessary to comply with the Sage Group’s legal and regulatory obligations ;
security forces so that they can detect or prevent crimes or prosecute offenders ;
any third party in the context of possible or actual legal proceedings, provided that we act lawfully in this regard (for example, in response to a court order) ;
any third party, in order to comply with our legal and regulatory obligations, including due or regulatory communications or the detection or prevention of illegal acts ;
our own professional advisers and auditors, or the Sage Group, for the purposes of providing professional advice or to fulfill our audit responsibilities ;
another organization in the event we sell or buy (or negotiate the sale or purchase of) any business or assets ;
another organization to which we may transfer our agreement with you ; and
state departments in case the communication is mandatory under applicable law.

We may share non-personally identifiable data about your use of our website, applications, products or services, publicly or with third parties, but not including data that can be used to identify you.

Marketing

From time to time, we may use your data to contact you with information about our applications, products and services that we think may be of interest to you. We may also share your data with our group companies and carefully selected third parties so that they (or we) contact you informing you about their products or services that we think are of interest to you. Both we and they may contact you for this purpose by telephone, mail, SMS or email. You have the right to stop contacting you for marketing purposes at any time. You can also request at any time that we do not share your data with third parties of the type referred to in this paragraph. If you wish to exercise such rights, You can select your contact preferences at the time you provide us with your data on our websites, our applications or services, through the preference centers to which we give you access, or by sending us an email to lab@casanovaacebeslab. com. You can also unsubscribe from email marketing using the links in the emails we send you.

Third Party Platform Advertising

We may share your data with third party platform providers (such as LinkedIn, Instagram, Facebook, Google and Twitter) when you respond to communications we post on such third party platforms to provide you with targeted advertising/content through the relevant third party platform and in depending on your profile or your interests. The third party platform provider will use your data to identify your account and serve you advertising. You can control which ads you receive through the privacy settings of the respective provider’s platform. For more information in this regard, you should contact the support/help center of said third party.

Your data and your rights

If you reside within the EEA or another jurisdiction with similar data protection legislation, in certain circumstances you have the following rights :

the right to be informed of how we use your data and to obtain access to it ;
the right to have your information rectified or deleted or to impose restrictions on its processing ;
the right to object to the processing of your data, for example for direct marketing purposes or where this is carried out in the interests of our legitimate interests ;
the right to have the data that you have provided to us automatically and that we have returned to you in a structured, commonly used and electronically readable format, or to have it sent directly to another company, if technically possible («data portability» ) ;
in the event that the processing of your data depends on your consent, the right to withdraw said consent subject to legal or contractual restrictions ;
the right to object to decisions that are based on automatic processing of your personal data, such as profiling ; and
the right to file a complaint with the supervisory authority responsible for data protection (e.g. in Spain, Spanish Data Protection Agency (AEPD)).

If we hold data about you that is incorrect or if there is any change to your data, please inform us so that we can keep our records up to date and accurate.

If you withdraw your consent to the use of your personal data for the purposes set out in our Privacy Statement, we may not be able to provide you with access to all or certain parts of our website, applications and services.

We will retain your personal data during our business relationship and thereafter for as long as is necessary and relevant for our legitimate business purposes, in accordance with the Sage Group Data Retention, Marking and Destruction Policy or in accordance generally with permitted by applicable legislation and regulations. When we no longer need your personal data, we will securely delete it (without further notice to you).

Changes to this Privacy Statement

We may change this Privacy Statement from time to time. However, we will not diminish your rights under this Privacy Statement. We will always update this Privacy Statement on our website, so we suggest that you try to read it when you visit the website (the “last updated” indication shows you when this Privacy Statement was last updated).

Data security and storage

We will keep your data secure by taking appropriate technical and organizational measures against unauthorized or unlawful processing and against accidental loss, destruction or damage. We will do our best to protect your personal data, but we cannot guarantee the security of any data transmitted over the Internet or similar connection to our website, applications or services or to another website, application or service. If we have given you (or you have chosen) a password to access certain areas of our websites, applications or services, please keep this password secure ; We will not reveal this password to anyone.

If you believe that your account is at risk, you can contact us at lab@casanovaacebeslab.com.

Transfers outside the European Economic Area and the United Kingdom

Personal data within the European Union and the United Kingdom is protected by data protection legislation, but other countries do not necessarily protect your personal data in the same way.

Our website and some of our applications or services or parts thereof may be hosted in the United States or elsewhere outside the United Kingdom or the EEA (which includes all EU countries plus Norway, Iceland and Liechtenstein) ( «EEA as a whole»). This means that we may transfer data transmitted to us through the website or application or a service to a location outside the EEA, in the United States or other territories outside the EEA. When you send us an email, it will also be stored on our email servers, which are hosted in the United States.

We may use service providers based outside the EEA to help us provide our website, applications and services to you (for example, payment and platform providers who help us offer our applications and services, or advertising or to process your payments). . This means that we may transfer your data to service providers outside the EEA for the purposes of providing our applications, advertising and services to you.

We take a number of actions to ensure that when our service providers and hosting providers transfer your data to a location outside the EEA, appropriate data protection measures and controls are put in place in accordance with applicable data protection laws and regulations. Data Protection. For example, we may share data with our group companies or affiliates located outside the EEA for the purposes set out in this Privacy Statement. All Casanova Acebes LAB companies are subject to Casanova Acebes LAB data protection policies, designed to protect data in accordance with current EU legislation. In each case,

By using our website, products or services or interacting with us in the manner described in this Privacy Statement, you consent to the transfer of your data outside the EEA in the circumstances set out in this Privacy Statement. . If you do not want your data to be transferred outside the EEA you should not use our website, applications or services.

Our websites, applications or services may allow you to share data with social media websites or use such social media websites to create your account or connect to your social media account. These social media websites may automatically provide us with access to certain personal data that they have retained about you (for example, content that you have viewed). You must be able to manage your privacy settings from within your account on the third party’s social network, in order to manage what personal data you allow us to access from that account.

Other websites and social networks

If you click on a link from our website, application or service to another website or service, this Privacy Statement will no longer apply. We are not responsible for the data handling practices of third-party websites or services and we encourage you to read the privacy statements posted on such websites or services.

Cookies, analysis and traffic data

Cookies are small text files that are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalized service, and to help improve our websites, applications and services in your interests.

Our cookies may be session cookies (temporary cookies that identify and track the user within our websites, applications or services and that are deleted as soon as you close the browser or leave the session in the application or service) or persistent cookies (cookies that allow our websites, applications or services to “remember” who you are and remember your preferences on our websites, applications or services, which will remain on your computer or device after you close your browser or log out of the app. application or service).

We use the following different types of cookies :

Strictly necessary cookies

These cookies are necessary for our websites, applications or services to function properly ; For example, these cookies allow you to access secure areas of our website or remember what you have added to your shopping cart.

Performance Cookies and Analytics Technologies

These cookies collect data about how visitors and users use our websites, applications and services ; For example, what functionality visitors use most often, and whether they get error messages in certain sections of the websites, applications or services. These cookies do not collect data that identifies a visitor or user. All data collected by these cookies is in aggregate form and, therefore, anonymous. We only use these cookies to improve the way our website, apps and services work.

Functionality cookies

These cookies allow our websites, applications and services to remember the options you have made (such as your username, language or the region you are in) and offer enhanced and personalized features. These cookies can also be used to remember changes you have made to the size and font of text and other parts of web pages that you may personalise. Additionally, they may be used to provide services that you have requested. The data these cookies collect may be anonymized and cannot track your browsing activity on other websites.

Selective or advertising cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They can also be used to limit the number of times you see an ad, as well as to help measure the effectiveness of the advertising campaign. They are usually found on advertising networks with the authorization of the website operator. Its function is to remember that you have visited a website and share this information with other organizations, such as advertising companies. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Web beacons, tags and tracking parameters

We also use cookies and similar software, known as web beacons or pixels, to count users who have visited our website after clicking on one of our advertisements on other websites or in emails, and to collect product data and purchased services. These web beacons collect limited data that may sometimes include information that identifies specific users. It is not possible to opt out of the use of web beacons. However, as they are used in conjunction with cookies, you can effectively disable them by adjusting your browser to restrict or block cookies.

IP address and traffic data

We keep track of traffic data, which our servers automatically archive, such as your Internet Protocol (IP) address, device information, the website you visited before ours, and the website you visit after leaving ours. Additionally, we collect certain website, application and service statistics, such as access rate, page clicks and page views. We will not be able to identify any natural person from traffic data or website statistics. Learn more about the individual cookies and analysis technologies we use.

Privacy declaration & Cookies Policy

Privacy declaration
& Cookies Policy